A1. Yes, but we suggest you should give priority to online booking since most of the booking can be reserved.
A2. Your email address may have been used. If you failed to enter the old password, try use a new email address.
A3. Please contact us through our hotline as soon as possible.
A4. There is a chance that you would play with other group if the theme is not full. However, if no other reservations are made, you two can play independently.
A5. The maximum participants depends on the room size which is not related to difficulty.
A6. After receiving confirmation email, kindly pay at our branch before the game starts.
A7. Sorry, we can only make a booking within 14 days.
A8. If you would like to use coupon, please print it out and show it to our staff before you pay. The utilization of all coupon is subjected to the terms and conditions stated on it and is entitled for the final decision upon them.
A9. We provide several English themed rooms. You can get more information through our website.
A1: Participants over 12 years old are recommended. Children aged 6-11 should be accompanied by adults.
A2: Lockers are provided.
A3: Only cash is accepted at the moment.
A4: Hand-holding baby is not allowed to enter the game room and no infant care service is provided. We apologize for the inconvenience caused.
A5: There will be no staff in the rooms bluffing the participants.
A6: Generally there will be one chance to seek for advice. There will be someone explaining in the end, therefore you are not allowed to play in the same room twice.
A7: There is an alarm button in every room. Staff would arrive promptly once the button is pressed.